Shipping Policy
At Rock Stone, we aim to provide you with an exceptional shopping experience, including prompt and reliable shipping services. Please review our shipping policies outlined below:
Ready Products:
For our range of ready-to-ship jewelry products, we are committed to processing and dispatching your order swiftly. Orders are typically processed within 4 to 6 business days from the date of purchase. Once your order is processed, you will promptly receive a confirmation email containing tracking details to monitor the progress of your shipment. Delivery times may vary depending on your location and the shipping method selected at checkout. We aim to ensure your order reaches you in a timely manner, striving to deliver within 7 to 10 business days. However, please note that actual delivery times may extend up to 15 to 20 days, contingent upon your country's customs regulations and the nature of the jewelry product.
Customized Products:
When you opt for customized jewelry pieces tailored to your exact specifications, please allow our artisans a crafting period of 20 to 30 business days. Each piece is meticulously handcrafted with precision and care to ensure it meets your expectations. Following the crafting process, your customized item undergoes thorough quality checks before being prepared for shipment. Once your order is ready to be dispatched, you will receive a confirmation email containing tracking information. Please note that for customized jewelry, the minimum delivery timeline from the crafting completion date is 4 to 6 business days, while the maximum may extend up to 15 to 20 days, depending on your country's regulations and the complexity of the customization. Should your selected product already be in stock, it will be shipped promptly. However, if your jewelry requires customization, please allow the necessary crafting time. Rest assured, post-quality checks, your order will be dispatched promptly to reach you within the specified delivery timeline.
Shipping Method:
We utilize trusted shipping carriers to ensure the safe and timely delivery of your order. Shipping options may vary based on your location and preferences, and you will have the opportunity to select your preferred shipping method during the checkout process.
International Shipping:
For international orders, please note that delivery times may be longer due to customs processing and other factors beyond our control. Additionally, any applicable customs duties or taxes will be the responsibility of the recipient.
Order Tracking:
Once your order has been dispatched, you will receive an email containing tracking information to monitor the status of your shipment. You can use this tracking number to track your package online through our website or the respective courier's website.
Shipping Address:
Please ensure that the shipping address provided at checkout is accurate and complete to avoid any delays or complications with the delivery of your order. We are not responsible for any errors or delays resulting from incorrect shipping information provided by the customer.